COMMERCIAL Service FSM - Medical Technology

The following specifications belong to the special characteristics of the industry solution Medical Technology:

• administration of equipment with components and special characteristics
• history of equipment, spare parts and components
• serial,- trace and lot numbers for spare parts
• technical security checks per equipment type
• three steps replication concept regional, national und international
• seize of working time hours, running time of devices and measurement results per equipment component
• multiple languages, flexible adapting of new languages
• simple transfer of service reports of laptops to the central office
• analyses of meantime between intervention/failure
• optimum support of phone selling and phone ordering
• extensive statistics and evaluations
• Optional:
  • address qualification
  • document management system
  • EDI- invoice import and export
  • possible internet shop for spare parts
  • invoicing system
  • invoicing of maintenance contracts